Frequently Asked Questions
The guidelines by the Immigration Department stipulate that employers must make preparations to renew the work permits of their workers 3 months before their expiry.
We strongly advise employers to follow the Immigration Department’s guideline to avoid unnecessary inconvenience due to last minute registration. We also wish to caution employers that they may be subject to compound/fine by Immigration Department for late renewals.
No. It is the prerogative of employers to choose their own doctor for their foreign workers’ for medical examination. To facilitate the selection by employers, detailed listings of the panel of registered doctors are publicly displayed at all Qhazanah Healthcare branches or at Doctor Availability page.
We stress that, Qhazanah Healthcare staff must not be involved in the selection of doctor/clinics and are expected to give unbiased advice on clinic locations and availability, only when asked to do so. Employers are strongly encouraged to report any unethical behavior of our staff to our Management and we will take disciplinary actions against those found doing so.
If an employer provides a valid reason, Qhazanah Healthcare can change the selected clinic to a new one of employer's choice. Please note, there will be an administrative fee of RM 20 per registration form, to enable such this change.
The decision to disallow private hospitals to carry out foreign workers' medical examination is covered under the guidelines set out by Kementerian Kesihatan Malaysia (KKM).
However, KKM permits any registered doctor of a private hospital to carry out medical examination on foreign workers if they are engaged by a private GP clinic as partner or locum to a clinic registered with Qhazanah Healthcare.
Foreign workers needs to undergo the mandatory medical examination at the chosen doctor’s clinic and x-ray center before the doctor can certify and submit the Foreign Worker’s results to Qhazanah Healthcare.
We advise employers to start the process of medical examination early to avoid undesirable delay.
It is crucial for the purpose of verification of the identity of the foreign workers under this mandatory health-screening program. Qhazanah Healthcare has detected attempts by irresponsible parties/employers using substitutes to undergo medical examination on behalf of unhealthy workers.
It is our standard operating procedure that doctors must not carry out the medical examination unless the identity of the foreign worker is ascertained. This requirement is only for the first year of Qhazanah Healthcare’s medical examination process.
We wish to explain that a doctor is physically only capable of carrying out a limited number of medical examinations per day. As a guide, a through medical examination based on our standard format of medical examination takes about 15 minutes to complete.
Therefore, we advise employers to make an appointment with the doctor concerned to schedule the medical examination of their workers if they intend to bring a large number of workers.
This can happen when either the x-ray findings or the laboratory's test results or both have shown abnormalities and these concerned have transmitted their findings accordingly. Despite the findings of abnormalities by x-ray clinic or laboratory, your chosen doctor had certified your worker SUITABLE.
In such a situation of inconsistencies, our system of monitoring automatically detects them and upon our investigation (and based on criteria set by the KKM), the worker's status will be amended to UNSUITABLE. An example would be where the laboratory test detected the presence of hepatitis B antigen but the doctor chooses to transmit the certification as SUITABLE.
This is the essence of the health-screening program under our system, to detect and prevent inconsistencies or likely abuses.
The medical examination under Qhazanah Healthcare is a screening program and not diagnostic/confirmatory in nature. The criteria used for certification of foreign workers' health status are determined by the KKM and Qhazanah Healthcare adheres strictly to them. Doctors who are not Qhazanah Healthcare panel for the foreign workers' health-screening program may not be aware of the criteria for Foreign Worker health certification and their findings, can only be accepted as opinions and will not impact our original findings.
If Employers are not satisfied with our certification, Employers can always file for an appeal review of the Foreign Worker’s certification, subjected to our appeal SOP guidelines.
When the employers choose the registered doctor, the x-ray facility has already been pre-assigned to that doctor as indicated in the Qhazanah Healthcare Registration Form.
The x-ray clinics are assigned to the doctors when they register with Qhazanah Healthcare, based on criteria set by the KKM taking into account the independence of operation and the integrity necessary under this annual mandatory health-screening program.
Under normal circumstances, Qhazanah Healthcare will be able to transmit the certification of the medical status to the Immigration Department Headquarters within 7 (seven) workings days from the date of transmission by the doctor.
(Please note that it is not from the date of registration with Qhazanah Healthcare).
Qhazanah Healthcare can only transmit the medical status of Foreign Workers to the Immigration Department Headquarters' database, in Putrajaya. The medical status will then be made available to Sabah Immigration Department branches.
On some occassions, a time lapse may arise when Internet connectivity is affected and may result in a little delay. In such situations, you can always seek Qhazanah Healthcare's assistance, should there be urgency.
The medical status of foreign workers is only available for 3 months at the Immigration Department from the date of medical examination. Any delay on Employers part to complete the Foreign Worker’s PLKS renewal during this period may result in the Foreign Worker’s status being no longer available in Immigration system, and Employer needs to re-register for medical examination.
The frequency of the medical examination under the mandatory screening program has been determined by the Immigration Department. Furthermore, medical examination, in principle, is only valid for a limited period of time.
Certain diseases may be in remission or inactive during the previous examination and may relapse or reactivate, at a later time. Also, some diseases can also be newly acquired which is not detected in the last examination.
Yes, you are allowed a refund provided your UNUSED medical form is still valid within the 90-day period from day of registration. However, an administrative charge of RM 30 will be deducted from your registration fee (RM 190 or RM 200).
Please also be reminded that you have to fill in and submit a form to our branch office. Please attach all required documentations to support why your worker is not undergoing the medical examination as per the checklist in the form.
Qhazanah Healthcare Health Card is our new innovation after listening to Employers' concern of bringing original passports for medical examination for fear of Foreign Worker misplacing their passports and security reasons. Foreign Workers now only need to bring along their Qhazanah Healthcare Health Card.
Verification of Foreign Workers' identify has always been an issue and the main reason why original passports are required during medical examinations. Qhazanah Healthcare Health Card is a secure solution to the verification process of Foreign Worker's identify. Qhazanah Healthcare Health Card contains the image of the Foreign Worker which will be matched with their live face scan (during medical examination) to ascertain their identify.